Frequently Asked Questions

Answers to the most commonly asked questions regarding counselling services.

When are you available for sessions?
I am based in three places in Mid and north Wales for face to face, Skype and telephone counselling. Early appointments from 8.30am and also late appointments available up to 8.00pm. Please keep in mind that the later appointments tend to be booked quickly and may need to be scheduled in advance. Feel free to contact me with any questions about my hours and availability.
How do I set up an appointment?
There are several ways to schedule an appointment, so you can choose the option that’s easiest. You can send me message through my contact form or email me at info@elaineowen.cymru. You can telephone me on 07793543038.   I do my best to answer phone calls, but if you get my voicemail that means I’m either in session or simply away from the phone. Please feel free to leave a message on my confidential voicemail, and I will return your call as soon as possible.
What if I need to move or cancel my appointment?

I understand that things can come up, so you can cancel or reschedule your appointment with at least 48 hours notice. If it’s less than 48 hours notice, you will be charged for the appointment

Does what we talk about remain confidential?

I follow the BACP Code of Ethics – see  www.BACP.co.uk

Confidentiality is essential to the counselling relationship, allowing you a safe place to work through personal issues. Your right to confidentiality will be carefully maintained and will not be disclosed without your written permission, except in cases of possible harm to yourself or others (especially children or the vulnerable).

Please read my Privacy Policy.

What are the costs?

I offer a free 10 minute telephone consultation to see if I am the best person to help you.

There are no minimum or maximum numbers of sessions that you can attend. This can be determined on an individual basis.

Face to Face counselling sessions are 55 minutes in length and cost £35.00 per session or £45.00 per couple. 

Skype sessions last 50 minutes and also cost £35 per session or £45.00 per couple.

Telephone counselling sessions are 50 minutes and cost £30.00. 

 I offer longer sessions when appropriate and based on availability.

These sessions must be paid in advance on-line before the appointment. Acceptable forms of payment include BACS, credit/debit cards and PayPal.

What topics can you cover?

A wide range! Listed below for your convenience but please do contact me for a free 10 minute consultation too.

  • Domestic Violence
  • Separation and Divorce
  • Parenting after Parting
  • Navigating Singleness and Marriage
  • Relationship Concerns
  • Depression and Sadness
  • Anxiety, Fears and Worry
  • Creating Healthy Boundaries
  • Communication Challenges
  • Major Life Changes
  • Discovering Your True Self and Purpose
  • Self esteem and Self-worth
  • Dating and Break-ups
  • Family Issues
  • Anger and Forgiveness
  • Grief and Loss
Do you have a privacy policy?

Yes, you can read it by clicking here.

Where are you located?

I have offices in Aberystwyth and Maentwrog, but can also meet in between. I also hold sessions over the phone and Skype.